Scalabilityīots can handle a high volume of interactions simultaneously. This is great if your customers are scattered across different time zones. 24/7 availabilityĬhatbots are convenient for providing customer service and support 24/7, without the need for human operators. This way your business can greatly cut labor costs while still being able to offer great customer support. They can be programmed to handle simple queries while redirecting complex queries to a human customer service representative. Cost-effectivenessĬhatbots are great at handling simple tasks. There are many benefits of using a chatbot. You most likely even have a few virtual assistants like Google Assistant, Siri and Bixby installed on your mobile device.
These days chatbots can be found almost anywhere - on websites, mobile apps, mobile messengers, and so on. Bots allow businesses to improve their customer service, increase customer engagement, lower costs, improve user experience, and collect customer data. It can be as simple as a rule-based bot to an advanced AI-powered chatbot that understands customers’ questions and generates custom responses.Ĭhatbots have been steadily gaining popularity since the 2010s and are an important part of almost every business.
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